SkymargRefund Policy
A straightforward account of how deposits, milestones, and cancellations are handled, so there are no surprises once a project is underway.
- 01
Project deposits
Engagements begin with a deposit that secures your slot on our schedule and covers discovery and planning work. Deposits are non-refundable once discovery has started, since that time is committed and delivered.
- 02
Milestone payments
Larger projects are billed in milestones tied to agreed deliverables. Each milestone payment is due once the corresponding work is delivered and is non-refundable once that stage is approved by the client.
- 03
Cancellations
If a client cancels before a milestone is delivered, we invoice for work completed to date at our standard rate; any remaining balance from prior payments is refunded within 14 days.
- 04
Non-refundable work
Third-party costs we've already paid on your behalf — domains, licenses, stock assets, hosting — are not refundable once purchased, as these are non-recoverable pass-through expenses.
- 05
Revisions vs. new scope
Refunds are not issued for dissatisfaction with a deliverable that matches the agreed brief. Included revision rounds are the mechanism for adjustments; work beyond the brief is scoped and billed separately, not refunded.
- 06
How to request a refund
Email contact@skymarg.com with your project name and the reason for the request. We review every request individually and respond within 5 business days with a decision and, where applicable, a timeline for payment.
- 07
Contact us
Questions about this policy can be sent to contact@skymarg.com or by phone at +91 91999 02346.
Clear terms, clear scope, no surprises. Let’s start yours.
Send the shape of the idea — a brief, a rough spec, or just a problem worth solving — and we’ll come back with an honest plan and a timeline.